Not sure what information should go into your website? Let us help you get started in setting your objectives. You might also want to take a look at 10 tips to win loyal customers through your website.

 


Different businesses have different reasons for being online. We’ve put together a simple guide to help you focus on various reasons you would want a presence on the web.

Keep in mind that the objectives you seek to achieve will require different communication strategies.

Objective : Establish your company as an expert in its category
Strategy:
Provide comprehensive, accurate and useful information to establish your company as an expert in that area.

Objective : Provide comprehensive product and service information
Strategy: Place your sales and support material online with tools for your customers to make a quick search and constantly update the information such as new products, the latest offers and new price listings.

Objective : Differentiate your company from the competitors
Strategy: Check out your competitors’ web sites and point out the benefits you can offer your customers on your site that your competitors are not offering on theirs.

Objective : Convey key branding messages
Strategy: The site will be part of your integrated marketing communications strategy and therefore should reflect the same key advertising messages you have on your television, radio and print materials.

Objective : Generate sales leads
Strategy: After including all the information your customer could possibly want, you provide interactive feedback forms for them to tell you more about themselves and specific problems they may have.
You place your contact information on every page to make it easy for customers to call or send you an email.

Objective : Establish good investor relations
Strategy: You can make it easy for investors to retrieve information about your company. Perhaps you’d like to place a PDF file online that they can easily download, print and read on their own time.

Objective : Provide resources to the news media
Strategy: Generally people tend to find the media more credible sources of information. You can turn this to your advantage by providing clear and easy to find information on your site. Journalists trying to beat impossible deadlines will love you for it, especially if you also provide email addresses and contact numbers of key people who may be able to answer further questions.

Objective : Establish effective online recruiting
Strategy: Your website can provide information about your company, facilitate immediate communication through email and present a professional winning image that will attract the best talents around.

Objective : Increase awareness of your company
Strategy: You can save printing and mailing costs by keeping your site updated with the latest corporate developments, products and new key personnel. All you need to do then is put everyone on a single email list and send them regular updates with a click of the mouse.

 

 

 

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